Terms of service

Welcome to WildRoot. This website is owned and operated by Shree Dryfruits. Throughout the website, the terms “WildRoot”, “we”, “our”, and “us” refer to Shree Dryfruits and its associated business operations.

By accessing, browsing, using, or purchasing from this website, you agree to comply with and be legally bound by these Terms & Conditions, along with all policies referenced on this website, including our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with any part of these Terms & Conditions, you are advised not to use this website or any services offered through it.

WildRoot reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Any updates become effective immediately upon posting on the website. Continued use of the website after such changes constitutes acceptance of the revised Terms & Conditions.


Eligibility To Use The Website

By using this website, you represent and warrant that:

  • You are at least 18 years old, or
  • You are accessing the website under the supervision of a parent or legal guardian.

You agree to provide true, accurate, current, and complete information while placing orders, registering on the website, subscribing to newsletters, or contacting customer support.

WildRoot reserves the right to suspend or terminate access to any user found providing false, misleading, or incomplete information.


Website Access & Usage

WildRoot grants users a limited, non-transferable, revocable, and non-exclusive license to access and use this website strictly for personal shopping and informational purposes.

Users shall not:

  • misuse the website,
  • attempt unauthorized access,
  • interfere with website functionality,
  • upload malicious software,
  • use automated systems or bots,
  • copy or exploit website content for commercial purposes,
  • or engage in activities that violate applicable laws.

Unauthorized use of the website may result in legal action and termination of access.

Product Information & Accuracy

WildRoot makes every effort to ensure that all product information, including descriptions, images, nutritional details, pricing, offers, ingredients, and packaging information, is accurate and updated.

However:

  • product packaging may vary slightly,
  • colors may appear differently across screens,
  • and certain information may occasionally contain typographical errors or inaccuracies.

WildRoot reserves the right to:

  • correct any errors,
  • update product information,
  • modify pricing,
  • discontinue products,
  • or cancel offers at any time without prior notice.

The inclusion of products on the website does not guarantee product availability at all times.

Product Quality & Food Safety

WildRoot deals in food and consumable products including dry fruits, nuts, seeds, berries, and healthy snacks.

Customers are advised to:

  • read product descriptions carefully,
  • check ingredients before consumption,
  • store products as instructed,
  • and consume products before expiry dates.

While we maintain quality standards and hygiene during packaging and handling, WildRoot shall not be liable for:

  • allergic reactions,
  • health issues caused by individual sensitivities,
  • improper storage after delivery,
  • or misuse of products.

Customers with allergies or medical conditions are advised to consult professionals before consumption.

Pricing & Payments

All prices displayed on the website are listed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as mentioned on the website.

WildRoot reserves the right to modify prices at any time without prior notice.

Payments made on the website are securely processed through trusted third-party payment gateways. WildRoot does not store debit card, credit card, UPI, or banking credentials on its servers.

In case of payment failures, delays, or unauthorized transactions caused by banking systems or payment gateways, WildRoot shall not be held responsible.

WildRoot reserves the right to refuse or cancel any order suspected to involve fraudulent transactions, unauthorized payment methods, or suspicious activities.

Orders & Order Acceptance

Once an order is placed, customers may receive an order confirmation through email, SMS, or WhatsApp. Such confirmation only acknowledges receipt of the order request and does not constitute final acceptance of the order.

WildRoot reserves the right to:

  • accept or reject orders,
  • limit order quantities,
  • request additional verification,
  • or cancel orders at its sole discretion.

Orders may be cancelled due to:

  • product unavailability,
  • pricing or technical errors,
  • payment verification issues,
  • suspicious activities,
  • or incorrect customer details.

If an order is cancelled after payment has been received, the refund shall be processed according to the Refund Policy.

Shipping & Delivery Policy

WildRoot ships products across eligible serviceable locations through third-party courier and logistics partners.

Estimated delivery timelines are generally between 2–6 business days depending on:

  • customer location,
  • courier availability,
  • weather conditions,
  • operational disruptions,
  • public holidays,
  • and other external factors.

Delivery timelines are estimates only and are not guaranteed.

Customers are responsible for providing accurate shipping addresses and contact details while placing orders. WildRoot shall not be responsible for failed deliveries or delays caused by incorrect customer information.

Once an order is shipped, tracking information may be shared with the customer through SMS, email, or WhatsApp, wherever applicable.

Return, Refund & Exchange Policy

Customer satisfaction is important to us. Customers may request returns or exchanges within 24 hours of delivery by contacting:

Email: contact@shreedryfruits.in
Phone: +91 9832488014

Customers must provide:

  • Order ID,
  • clear explanation of the issue,
  • and supporting images/videos wherever applicable.

Returns or exchanges are accepted only in the following cases:

  • damaged products,
  • wrong products,
  • defective items,
  • spoiled products,
  • or missing items.

Due to the consumable nature of food products, the following are not eligible for returns:

  • opened products,
  • partially consumed products,
  • taste preferences,
  • or requests raised after 24 hours.

For refund requests, a flat return shipping fee of ₹49 shall apply and may be deducted from the refund amount.

For exchanges, WildRoot provides free shipping without any additional charges.

Refunds are processed within 2 business days after the returned product is received and verified by our team.

Refunds are issued to:

  • the original payment method,
  • bank account,
  • or UPI account depending on the order type.

Cancellation Policy

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

WildRoot reserves the right to cancel any order due to:

  • stock issues,
  • pricing errors,
  • payment concerns,
  • or suspicious activities.

Promotional Offers & Discounts

WildRoot may occasionally offer:

  • promotional discounts,
  • coupon codes,
  • limited-time offers,
  • free gifts,
  • cashback offers,
  • or bundle pricing.

Such offers:

  • may be modified or withdrawn without notice,
  • cannot be combined unless specified,
  • and may carry separate terms and eligibility requirements.

WildRoot reserves the right to reject or cancel orders that misuse promotional offers.

Intellectual Property Rights

All content on this website including:

  • logos,
  • graphics,
  • icons,
  • images,
  • product descriptions,
  • videos,
  • designs,
  • text,
  • trademarks,
  • and branding materials

are the exclusive intellectual property of WildRoot and Shree Dryfruits.

Users may not reproduce, distribute, modify, publish, sell, or commercially exploit any website content without prior written permission.

Unauthorized use may result in legal action.

Third-Party Links

The website may contain links to third-party websites, social media platforms, or external services for customer convenience.

WildRoot does not control or endorse such third-party platforms and shall not be responsible for:

  • their content,
  • privacy policies,
  • services,
  • transactions,
  • or practices.

Customers accessing third-party websites do so at their own risk.


Limitation Of Liability

To the maximum extent permitted by law, WildRoot shall not be liable for:

  • indirect damages,
  • incidental losses,
  • loss of profits,
  • delays,
  • delivery failures,
  • allergic reactions,
  • website interruptions,
  • technical errors,
  • or any damages arising from the use of products or website services.

Customers acknowledge that products should be used and stored responsibly after delivery.

Indemnification

Users agree to indemnify and hold harmless WildRoot, Shree Dryfruits, employees, affiliates, partners, and service providers from any claims, liabilities, damages, expenses, or legal disputes arising from:

  • misuse of the website,
  • violation of these Terms & Conditions,
  • fraudulent activities,
  • or breach of applicable laws.

Privacy & Data Protection

Customer information submitted through the website is handled according to our Privacy Policy.

By using this website, customers consent to the collection, processing, and use of their information for order fulfillment, customer support, marketing communications, and website improvement purposes.

WildRoot does not sell or rent customer personal information to third parties.


Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India.

Contact Information

For any questions, complaints, or support regarding these Terms & Conditions, customers may contact:

WildRoot By Shree Dryfruits
Kulti College More, Kulti
West Bengal – 713343

Phone: +91 9832488014
Email: contact@shreedryfruits.in